蝦皮取消訂單 賣家卻可以出貨 - 網店
By Robert
at 2020-03-12T18:46
at 2020-03-12T18:46
Table of Contents
*抱怨文一旦發文超過10分鐘即不可自行刪除,違反直接水桶5年。
是否已經閱讀過相關新規定?(請回答Y/N):y
*店家名稱:蝦皮
*店家連結:https://shopee.tw/sneaker
*商品名稱:韓國adidas u_path run鹿晗代言款 現貨
12.12瘋狂活動韓國 代購現貨vans奶茶 奶茶色
*溝通截圖:
https://imgur.com/tecSeRS
https://imgur.com/EG1itNv
https://imgur.com/70oMv08
https://imgur.com/y5EiYjE
*商品照片:https://imgur.com/nkgMnI3
*事發經過:(僅能文字敘述,不得擅自夾雜圖片連結)
我於1月22日下標兩雙鞋後,賣家告知沒有現貨要等,
等到2月22日告知因為疫情,鞋子都斷貨,賣家請我撤銷,
我2月29日取消訂單後,
卻在3月7日領取其他蝦皮包裹的同時,
多領了一包蝦皮的小包裹,裡面只有一雙襪子,
趕緊確認收據後,發現金額與取消的兩雙鞋相同,
也就是說,我花了2949元買到了一雙襪子!
但是因為訂單已經取消,
蝦皮系統上我也沒有任何退貨退款的項目可選擇,
我聯絡賣家,賣家卻不相信這是他們自己出貨的包裹,
我聯絡蝦皮,蝦皮卻叫我先把貨退給賣家再來談退款,
我於3月9日自付宅配運費寄回給賣家,
隔天再連絡蝦皮我已將貨退給賣家,請蝦皮盡快退款給我,
畢竟我花了2949元收到一雙襪子,實在很懷疑自己被詐騙,
蝦皮說款項已撥給鞋子賣家,要等賣家撥給蝦皮才能再退給我…
目前還在等待退款中,
查看版上文章發現已有先例,蝦皮真的會退款嗎?
明明已經取消的訂單卻能出貨也令我匪夷所思…
發文提醒大家若賣家缺貨,
還是讓賣家取消訂單對自己比較有保障Q_Q
--
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